1. Try it free first

New households get a free window (currently 14 days) with no card required. You only ever pay if you decide to subscribe after trying Iggy, so you’re never charged by surprise.

2. Cancelling

• You can cancel at any time — there’s no minimum term.
• Cancel from your account’s billing settings, through the billing portal link there, or by emailing hello@heyiggy.uk.
• When you cancel, you keep access until the end of the period you’ve already paid for; you won’t be billed again after that.

3. Refunds

Payments are handled by our payment provider, Lemon Squeezy, as Merchant of Record, so refunds are issued through them. To request one, email hello@heyiggy.uk (or use the receipt Lemon Squeezy sent you) and we’ll help.

• Annual plans. If you change your mind, contact us within 14 days of your payment for a full refund, provided you’re within your statutory cooling-off rights.
• Monthly plans. Because you try Iggy free first, monthly payments are generally non-refundable once a period has begun — but cancel any time to stop all future charges.
• Something went wrong? If Iggy didn’t work as it should, get in touch — we handle genuine issues fairly and case-by-case.

4. Your consumer rights

Nothing here affects your statutory rights as a UK consumer, including any cooling-off rights under the Consumer Contracts Regulations. We always honour those rights.

5. Promotional offers

If we run a specific promotion or guarantee, the exact terms shown with that offer apply to it.

6. Contact

Need help cancelling or with a refund? Email hello@heyiggy.uk and we’ll sort it.